Customer Service

The #1 in snowboots
Snowboots-shop is the number 1 online snowboots/winter boots shop. Our mission is to keep your feed warm and looking good. We're happy when you are. Wether you are spending a holiday in Siberia, showing off in Verbier or just looking for boots to work yourself trough the UK winters while looking good. is part of All-summits e-commerce. All Summits specialises in winter-goods. Snowboots-shop is 100% specialised in winter boots and has the biggest collection of snowboots available in the UK. What was founded more then five years ago as an attic-project fueled by passon has grown in into a highly specialised winter sports company. Make sure to check our other concept: Snowcountry
Buying online sometimes means a product does not exactly meet your expectations. Wether this is due to size or the looks, it's not a problem for us. You can return/change your products free of charge. Please check our returns page for more information. After receival of a return, we aim to transfer your money back within one week, depending your payment method.
If you have a question for us, feel free to contact us. Your customer service is happy to answer your questions. You can find our phone number or email us via the contact page. We aim to answer all emails within two hours during business hours (9:00am - 16:30pm).
Contact info
You can find our contact info on the contact-page.
Payment methods
We accept three payment methods: (direct) credit card (3d secure/verified by Visa mandatory), Paypal (preferred) or direct-ebanking.
For shipping within the UK we charge £3.95. We ship our packages with UPS (standard). Shipments usually take 2 business days. For next day before 12:00 delivery, select UPS express.
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